In response to growing public concern over animal protection, the Ombudsman, Mr Jack Chan, announced on 19 May 2026 the launch of a direct investigation into the handling of complaints against veterinarians in Hong Kong. The probe will examine the secretariat services and administrative support provided by the Agriculture, Fisheries and Conservation Department (AFCD) for the Veterinary Surgeons Board of Hong Kong (VSB), with particular focus on complaints handling mechanisms and related arrangements.
Key Concerns: Delays, Transparency, and Administration
According to government statistics, more than 240,000 households in Hong Kong keep pets, with a total pet population exceeding 400,000, reflecting a strong demand for veterinary services.
The VSB, a statutory body established under the Veterinary Surgeons Registration Ordinance, is responsible for the registration, regulation, and disciplinary matters of veterinarians. Its secretariat functions are handled under the AFCD.
The Office of The Ombudsman highlighted recurring concerns over the current complaint system, including:
- Prolonged handling time: The procedures for lodging complaints are seen as cumbersome, with cases taking an unduly long time to resolve.
- Delayed publication of decisions: Even where veterinarians are found to have committed professional misconduct or negligence, there are significant delays in publicly releasing disciplinary outcomes, limiting timely access to information.
- Administrative shortcomings: Complaints received by the Ombudsman point to deficiencies in the Secretariat’s arrangements for disciplinary inquiries and its handling of enquiries, indicating potential room for improvement in its administration and service standards.
Reviewing AFCD’s Role: Implications for Animal Health and Public Trust
Chan stressed that the proper handling of complaints against registered veterinarians has a direct bearing on the quality of veterinary services, public confidence in the profession, and is closely correlated with animal health and welfare.
The investigation will therefore:
- Examine the procedures and mechanisms by which the Secretariat supports the VSB.
- Review the AFCD’s supervisory role in this framework.
- Identify areas for improvement and, where necessary, put forward recommendations.
This marks the Ombudsman’s latest direct investigation into animal-related issues, following an earlier report on the Government’s work in combating animal cruelty that drew significant public attention.
Visit to SPCA to Understand Frontline Challenges
On the same day, Chan visited the SPCA’s Tsing Yi Centre to meet with Executive Director, Ms. Fiona Cumming, and better understand challenges in handling suspected cruelty cases, rescuing injured and abandoned animals, and promoting public education.
He also toured the facility and exchanged views with frontline staff. Chan expressed appreciation for the work of the SPCA and other organisations, including Kadoorie Farm and Botanic Garden, and commended recent police efforts in swiftly handling a suspected case of animal abuse and abandonment, noting these actions help send a clear message to the public.
Public Invitation for Input
The Office of The Ombudsman is inviting members of the public to submit their views on the investigation. Written submissions can be made on or before 19 June 2026 by post or email to the Office:
Address: 30/F, China Merchants Tower, Shun Tak Centre, 168-200 Connaught Road Central, Hong Kong
Email: di490@ombudsman.hk
